Questions Before You Shop? Start Here.
Find clear answers about Fashion Festival orders, women fashion products, sarees, kurtis, cord sets, kurta sets, shipping, payment, returns and customer support.
Saree, Kurti, Cord Set and Kurta Set shopping help in one place.
Saree Help
Kurti Help
Cord Set Help
Daily Wear Help
Customer Help Book
Simple answers for common Fashion Festival shopping questions.
Orders
Order placement, confirmation and order updates.
How can I place an order on Fashion Festival?
Visit the Shop page, choose your preferred saree, kurti, cord set or kurta set, add the item to cart and complete checkout through the official website.
Will I receive confirmation after placing an order?
After successful checkout, order confirmation may appear on the website and may also be shared through available email, SMS or notification systems linked with your order.
Can I change my order details after checkout?
Contact support as soon as possible. Changes may depend on the order status, packing status, dispatch status and operational availability.
Fashion & Size
Product type, size, color and daily wear information.
What products does Fashion Festival sell?
Fashion Festival focuses on women fashion products such as sarees, kurtis, cord sets and kurta sets for daily wear, festive styling, family functions and modern Indian looks.
How do I choose the correct size?
For kurtis, cord sets and kurta sets, check the size details available on the product page. Compare the measurements carefully before placing your order.
Can product color look different from the photo?
Yes. Slight color variation can happen because of photography lighting, screen brightness, mobile display settings and fabric reflection.
Are the outfits suitable for daily wear?
Many products are selected for daily comfort and easy styling. Sarees and kurta sets can suit traditional occasions, while kurtis and cord sets may work for office, outing and casual looks depending on the product design.
Shipping & Delivery
Delivery coverage, courier support and tracking help.
Does Fashion Festival deliver across India?
Delivery may be available across serviceable locations in India depending on courier partner coverage, address accuracy and logistics availability.
How long does delivery take?
Delivery time depends on customer location, courier serviceability, order processing, public holidays, weather and logistics conditions.
How can I track my order?
Visit the Order Tracking page and enter the required order information to check the latest available order status.
Payment
Checkout safety and payment issue guidance.
Is payment safe on Fashion Festival?
Customers should complete payment only through the official Fashion Festival website checkout. Avoid paying through unknown links, personal accounts or unofficial channels.
What if payment is deducted but order is not confirmed?
Contact support with your transaction reference, payment screenshot if available, registered mobile number, email and order details so the team can check the issue.
Can I change payment method after placing an order?
Once an order is placed, changing the payment method may not always be possible. Contact support for guidance based on your order status.
Return, Refund & Cancellation
Return eligibility, refund process and cancellation help.
Can I cancel my order?
Cancellation depends on order status. If the order has not been dispatched, you may contact support or use available account options to request cancellation.
How do I request a return or replacement?
Please check the Return & Replacement Policy page for complete rules. Keep product tags, packaging, invoice and order details ready before contacting support.
Can used or damaged products be returned?
Used, washed, altered, damaged, stained or tag-removed products may not be eligible for return. Please read the policy page before raising a request.
How long does refund take?
Refund timelines depend on approval, payment method and banking process. Once approved, the refund may take some business days to reflect.
Support & Grievance
Official contact, working hours and grievance officer details.
How can I contact Fashion Festival?
You can contact Fashion Festival by phone at +91 9319493244 or by email at info@fashionsfestival.in.
What are the support working hours?
Fashion Festival support working hours are Monday to Friday, 9:00 AM to 6:00 PM.
Who is the Grievance Officer?
The Grievance Officer is Princ Khan (DIN), designated as Grievance Officer for customer grievance communication.
Where is the company located?
Registered address: Third Floor, Plot No. 35, Utc Unit No. 327, Tower C Sector 132, NOIDA SECTOR 132, Noida, Gautam Buddha Nagar, Noida, Uttar Pradesh, India, 201301.
Read Store Policies Before Shopping
Policy pages explain important rules about privacy, terms, shipping, returns, refunds, cancellation and order tracking.
Contact Fashion Festival Support
For order, payment, delivery, product, return or cancellation related help, contact Fashion Festival during working hours.